By Aloysious Kasoma

With approximately 660,000 Ugandans in the diaspora, the remittance industry has witnessed an increase in money being sent to families and friends across Uganda.

The World Bank in 2018 reported that those in the diaspora sent home over 1.4 billion US dollars in 2017. Uganda is noted amongst the largest remittance recipients in Sub-Saharan Africa.

Ivan Kanyali, the Country Manager sat down with PanaromaUg to share their experience with serving Ugandans abroad that contribute to the progress of their home countries economic growth and sustainability.

Whether you are sending money for education, bills or for festivities, it is important to us that we deliver your hard-earned money quickly and securely to your friends and family.  

1. Tell us about the security of the platform?

All connections to WorldRemit through our website and mobile app are secure and encrypted so that the information exchanged between your browser and our platform is not accessible by any third party. This means that you can trust us with your sensitive data, such as your password or contact details, without worrying about any prying eyes. Our systems allow us to screen transactions and look for signs of suspicious activity.

2. What is motivating you?

At WorldRemit, our advanced systems are set up to help process debit and credit card payments securely. Our website and mobile app use a 3D Secure technology, which is designed to ensure that it is you who is using your card. Only you know what your verification code is, WorldRemit can not see this personal information.

3. Who is your regulator on standards and compliance

WorldRemit is a fully licensed international remittance service. Operating as an Authorised Electronic Money Institution, we are regulated by the Financial Conduct Authority (FCA) in the UK, meaning that we are obliged to follow very strict rules to keep your data secure. When we send money internationally, we also have to meet the requirements of global regulatory bodies. By adhering to each country’s regulations, we can further protect our customers and safeguard your money.

Safety is an ongoing goal, and we continuously work to ensure that our Compliance and Security teams are continuously monitoring.

4. What guarantee is there when suspicions arise?

From Compliance to Security teams, we are constantly monitoring transactions and looking for signs of suspicious activity. If something doesn’t add up, we take immediate action to protect your account, sensitive details and money.

All accounts and transactions are carefully reviewed to ensure they are not being used for the wrong purposes. If we suspect that someone knows your password, we’ll temporarily freeze your account and reach out to you to help you secure your user profile.

5. Is the Customer Service always available?

When it comes to sending money to family and friends, peace of mind is everything.  It’s a relief to know that there is someone available to help resolve issues, as soon as possible. That is the case with WorldRemit, our customer service team is available 24/7.

6. Where is your position in the money transfer business?

We are a reputable, award-winning company, serving over 6,500 money transfer routes globally. Today, millions of customers have come to trust us with their money.

We take pride in being a trustworthy and secure global payments company, supporting Africa’s initiatives in driving digital transactions and financial inclusion.

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